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IF I COULD GIVE THIS PLACE A HALF OF A STAR I WOULD. I ordered from them before and was extremely satisfied, as the order came quickly. The second time the order also came quickly however incomplete. When I contacted customer service via email (nobody answers any of...
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2.6
#1149083
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I never received my order, called weekly spoke with a Morgan and Monica. Both said I would receive an email notification with date of expected delivery. I placed an order on November 1 and today is November 30 and I still have not received the purchased Item. I spoke...
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#1139626
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I had a great customer service experience with one of the call center reps. My order was supposed to be free shipping for >$50 and under 10lbs. MY order was 8.5lbs. They charged me shipping for an erroneous order. I paid $27 to return ship AND a restocking fee. When...
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#1135820
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House Of Beauty World - First order good

House Of Beauty World
#1130934
4.7
Details
The first time l placed my order was a good experience. Everything arrived as promised. On all online orders keep records, make copies and follow up on your order. If you call be sure to have ticket number for tracking before you call back. Keep good notes of people you speak sith
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
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House Of Beauty World - Excellent and speedy service.

House Of Beauty World
#1119315
5.0
Details
The products are of great quality.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

House Of Beauty World - Have not received my products

House Of Beauty World
#1115320
2.5
Details
I ordered on their website two 3N Kenra color and one 10 Kenra Developer. It has been more than 3 months since then and I have not heard any responses.
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Customer service
Price Affordability

House Of Beauty World - Disappointed

House Of Beauty World
#1111567
1.0
Details
Never received my order. Poor customer service; no one picks up the phone recording says someone will call you back in 48 hrs. Never revived a call back. Received an email telling me to contact the Post Office.
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I ordered 2 wigs online. Only one was received in the package. I thought maybe they were sent separately. After a while of not receiving the second one, I called. Experienced the worst customer service of my life! They were rude. The rep said that the weight of the...
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1.0
I didn't like
  • I want my products or a full refund
  • Theft of my money
#1134322
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Based on other reviews, I see I am not alone. I was sent the wrong item. I was told to take a picture of the item and the invoice and send it to HOBW. The proof was in front of their eyes and they told me the item sent was the same one I had ordered. It was totally...
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1.0
I didn't like
  • Dishonesty
#1130734
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I ordered two products online that totaled about $100. The website indicated the items were in stock and readily available. I paid with my debit card and the money was immediately taken from my bank account. The next day I received an email that stated – and I'm...
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1.0
I didn't like
  • Shaddy business practices
#1123333
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I ordered awake that apparently was no longer in stock . I received a phone call to call back in so I could choose another color the first lady hung up on me acting like she couldn't hear me the second one had me on hold for so long and then when I hung up and called...
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Anonymous
Lucy

I ordered what I wanted,received both items,all good

2.0
#1114625
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I love that they have the broad selection of Adore colors. In my first order two items were missing. I sent an email a couple days later and was requested that I send them a picture of the invoice and the box. I threw them away already. Then I received an email from...
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2.6
I liked
  • Variety of products
I didn't like
  • I want my products or a full refund
#1105725
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Twice I ordered two wigs and twice they charged me for two.Each time they sent me one that I did not order and no refund. I don't like the wigs they sent with a note on the invoice stating discontinued. That should be an automatic refund. They NEVER ANSWER THEIR...
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2.5
Product
I liked
  • Variety of products
I didn't like
  • Wrong products delivered
  • Refund not given for items not sent
  • Poor human hair products
#1100622
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I purchased hair from house of beauty world since July and I still haven't received my order . I ignored the bad reviews I saw and went ahead and purchased from the website since it was on sale and I applied the promo code for discount . I called the customer service a...
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#1088531
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