House Of Beauty World

I ordered 2-8 oz bottles of DeMert Wig and Weave Lusterizer and Conditioner and 2-8oz bottles of DeMert Wig Shampoo and only got 1 bottle of the Wig and Weave Lusterizer and Conditioner. I got a letter with this bottle saying that the rest of my order was on backorder and that I should receive the remaining order in 7-10 business days.

I order this 09/07/2022 and never received a refund or the product yet! It is now 12/22/2022 and I'm still even waiting for a response. I've called all of the phone numbers display for customer service help, and the numbers are disconnected. I have written to the address shown and no response.

I sent emails to all of the email addresses and still now response. Is this a scam?

- CANCEL my order 214**** and process to my REFUND ASAP -

On August 15, 2022, I placed an order on the "House of Beauty.com" site for an item (order number W-214****) that cost me approximately $181.75 (183.80 euros).

After 3 weeks, the product had still not been sent (on the site in question, the order is still in "process"). I emailed your customer service, asking them about it, but none of them seemed to be able to tell me when my order was going to ship.

I ended up calling your America-based customer service and paying for the call (3-6 Euros for 3-4-5 minute call) to cancel my order and request a refund.

On September 2, 2022, House of beauty customer service assured me by phone that my refund would take place within 5 to 7 days, but having received no email attesting to the refund or any refund movement on my bank account, I decided to call them again on Friday September 9 (this call still cost me 5 euros): House of beauty customer service was unable to explain to me why I had still not been reimbursed and said they would check internally. Except that to date, Tuesday September 13, I still have not received an email attesting that my refund will be effective within 5 to 7 days and on the House of beauty site, my order of August 15, 2022 is still noted "in process" and not "cancelled and being refunded".

Not only after verification, the reviews of this site on Trustpilot report a lack of professionalism or even a fraudulent company, but also, I find it indecent to have to wait more than a month to find out what is going on. of an order of such amount.

Without forgetting all the steps on my side to get the information on my order, steps which have additionally generated additional costs. I ask that a refund be made in good and due form but also that the practices of this site be followed closely.