Anonymous
map-marker Imperial Beach, California

Need to cancel the order I placed yesterday

No one ever responded with how to cancel my order. I received it in the mail today and need to return it. please send a return label to: lorraine lievan 1422 Seacoast Dr. Imperial Beach, CA 91932 My order number is:207**** Lorraine Lievan 619-571-****
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1 comment
House O

Dear Customer, we strive to provide outstanding customer service and understand your concerns. We are working on the issues with cancellations, returns, refunds, and should able to provide you with a resolution soon. Please give us some time as we are working with very limited staff and services due to the Coronavirus pandemic.

Anonymous

I ordered parfum from house of beauty on 2-20-22. Have been charged but did not receive item.

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Cannot contact house of beauty at any of their numbers. They have not responded to my calls. As above I have been charged for this item which I did not receive.
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Loss:
$145
Pros:
  • No pros this was a con
Cons:
  • Have been charged did not receive merchandise

Preferred solution: Full refund

User's recommendation: do not order from house of beauty

2 comments
House O

Hi, we apologize for the delay in addressing your concern. The pandemic has largely affected our Customer Service desks as we are working with minimal staff, basis statewide social distancing norms.

But we assure you that our teams are trying their very best to respond to all your queries and resolve them at the earliest. Your patience is highly appreciated.

Guest

I was going to purchase a product for House of Beauty, but after reading the thousand upon thousand one star reviews, I have decided to shop elsewhere!

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Linda P Zql
map-marker Philadelphia, Pennsylvania

Refund

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I ordered and returned merchandise as pleased with quality. Made the return January 25th UPS. Still airing for refund. Tried to email them email wont go through invalid email address. SCAM
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Loss:
$63
Cons:
  • Atrocious customer service if you can get through

Preferred solution: Full refund

User's recommendation: Don’t purchase anything

1 comment
House O

Dear Customer, we strive to provide outstanding customer service and understand your concerns. We are working on the issues with cancellations, returns, refunds, and should able to provide you with a resolution soon. Please give us some time as we are working with very limited staff and services due to the Coronavirus pandemic.

Debra W Zsy

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Verified Reviewer

All phone numbers to contact them do not work. They give no response to emails cannot contact to speak to anyone regarding your orders. Just a totally scam. Need to be reported to the better busines

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I returned my order and did not receive my refund. All telephone numbers to contact do not work and if you leave a message they won't return any mail correspondence not EVER ANSWERD. MY order number is izr024670****64194..THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH...wish I could contact the President and shout them out to the world........
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Pros:
  • No pros at all

Preferred solution: I don't want anything from them. I will never purchase from them again. You dont need my personal information I don't ever want to here from them again again!!!!!!!

User's recommendation: I would recommend not to purchase from worldofbeauty. Customer service is terrible I

Debra W Zsy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

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Returned a order on Dec 22 2021. When will I receive my refund. Sent back ups tracking# 1zr024670****64194. Order# izro246703****4194. I just can't believe I have gotten no response from the houseofbeauty at all. Terribly disappointed and angry. Was unable to take photos so I included the order number with this complaint
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Loss:
$40
Pros:
  • No customer service no pros
Cons:
  • Took money for order kept money for refund

Preferred solution: Full refund

1 comment
Jeanee Rtq

I did not receive my order and I asked fir refund . No respond!!!

Terries L

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order199**** have Not Received My order. Why?

House Of Beauty World - Order199**** have Not Received My order. Why?
House Of Beauty World - Order199**** have Not Received My order. Why? - Image 2
Today is 1/13/22, I ordered 2 items the jumbo pack of 40 count came in the mail and my stove is Not here for my daughter's Christmas Gift Wow! This is not right. I have called customer service all week long No Answer WOW Shocked I also emailed 24hr turn around time, it has been 96 hours no response REALLY Shockednot good customer service. Also, have all my neighbors ask if anyone have seen the box? I described the item should be in the box. No, they don't even know what a large mouth Stove is? They both were to be delivered by 1/10/22
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Loss:
$700
Pros:
  • Look to have good
Cons:
  • Afraidmay not get a drop ship order
  • Terrible customers service

Preferred solution: My order, an Apology and upgrade or something

User's recommendation: Call to see if it REAL company

Anonymous
map-marker Cleveland, Tennessee

Duo tex

I could not find get In touch with the store to order the duo tex I tried several times I wanted a case
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1 comment
House O

Hi, we're sorry to hear of this issue you're facing. We're experiencing issues with our deliveries due to the Coronavirus pandemic and are doing our best to ensure we address all delays and shipping concerns with vendors and customers to the best of our abilities.

We will have an update for you soon. We sincerely appreciate your business and your patience.

Meenakshi Lme

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Springfield, Tennessee

Did not receive product

House Of Beauty World - Did not receive product
Did not receive product. Have tried to contact by email and phone. All I ever get is we will get back to you In 24-48 hours. This has continued since August. I have no choice but to contact the Better Business Bureau.
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Richard S Lgb

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I received damaged goods and cannot get a respponse from the companyo

House Of Beauty World - I received damaged goods and cannot get a respponse from the companyo
Ordered 2 men's cologne and bath gel packages. Gel container leaked all over everything. No response to my email after 3 weeks. Phone #s are no good
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Loss:
$79

Preferred solution: Full refund

Sabrina M Vqf

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Verified Reviewer

Order shipment issues

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House Of Beauty World - Order shipment issues
House Of Beauty World - Order shipment issues - Image 2
I ordered my package on the 10/10/21. They said it will arrive on the 15th. But each day it progressively goes up. The next day it said 16th, then 17th and so on. Today it said the 21st. I needed my order to be her before the 22nd and its going to be impossible. I have sent over 5 emails to them and still no reply. I have put my order number and everything. The customer service is horrible. Dont know why they cant answer a simple email?
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Loss:
$59
Pros:
  • Affordable
Cons:
  • Steal with no remorse
  • Delivery date change
  • Awful customer service

Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker The Bronx, New York

I would never ordered anything from this company again

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House Of Beauty World - I would never ordered anything from this company again
I ordered a Babybliss Pro Nano Titanium on December 12th 2021. Im still waiting for my flatiron. I have sent this company many emails and no response. One number that they have listed for there company is not even there number, it belong to another company. The lady who answered the phone said that they get calls for the House of Beauty all the time and it is not there number. This company is a scam business establishment and need to close this fake company down. They will take your money right away, sometimes you will get your product and sometimes you dont. I will never order from them again.
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User's recommendation: Don’t ever buy from them

Zoe J Wli

About my orders shipping question

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Updated by user Mar 25, 2022

I've contacted them by phone several times only for them to never answer the phone. I've contacted them by email several times also only to never get a response.

I asked only for my $19 shipping charges to be refunded. They continue to send me emails with various offers but have not once addressed the shipping charges on my $77 order.

Original review Feb 23, 2022
Free shipping not showing up on my $77 order! Subtotal was $71 which was still over $55. Did not receive free shipping.
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Loss:
$19

Preferred solution: Price reduction

User's recommendation: Beware

Kim H Fse

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Verified Buyer
|

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Verified Reviewer

Did not received my products order #160**** 11/28/2020

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House Of Beauty World - Did not received my products order #160**** 11/28/2020
Original review Aug 06, 2021
I have written numerous times and tried to contact you the same. Why is it that you refused to answer so we can resolve this matter. On 11/28/20 I ordered 7 different hair gels and did not receive my three big bottles of Eco Style Olive oil and flaxseed gel. you put the others in with 8oz. when they were supposed to be 16oz. Your company is a scam but I'm willing to drive two hours to you for my 45$ don't buy from them
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Loss:
$45
Pros:
  • Affordable
  • I have order before with no problems
Cons:
  • Customer service is extremely poor

Preferred solution: Full refund

User's recommendation: Don't buy anything from this company.

Luis G Afm

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Verified Reviewer

Important

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This place is a joke .they lie I never recieved my product there phone number is disconnected dont buy this peoduct
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Loss:
$250
Pros:
  • No communication available
  • Never got product
  • No explanation for current order
Cons:
  • Very shoddy customer service

Preferred solution: Full refund

User's recommendation: Nothing

Claude B Jzk

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Verified Reviewer
| map-marker Portsmouth, Virginia

Perfume

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Updated by user Jan 28, 2022

Nothing got done everytime we call House Of Beauty no answer in all the department, c'ant even leave a voicemail .

Original review Jan 27, 2022
My husband order me some perfume that suppose to came a little after Christmas but never came. He have his check statement that show y' all took the money out but haven't receive the perfume yet
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Loss:
$89
Pros:
  • Customer service
  • There are no pros
  • Order delivery delay with know explanation
Cons:
  • Do not answer phones
  • Never received product
  • Terrible delivery service

Preferred solution: Deliver product or service ordered

User's recommendation: Keep you confirmation number

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