Save yourself the headache If you would like to save yourself a headache don't shop here! Everything is great when you receive the correct item and order but as soon as they make a mistake it's down hill from there. For example: A year ago during graduation ordered two...Read more
House Of Beauty World - Received half full product
Made a large order of different products. They were so PETTY to send me a $3.49 half full container of leave in conditioner which DID NOT even look like the leave in conditioner I normally use. It was two different colors as if they put it together themselves. I thru it in the trash. They are so PETTY.
IF I COULD GIVE THIS PLACE A HALF OF A STAR I WOULD. I ordered from them before and was extremely satisfied, as the order came quickly. The second time the order also came quickly however incomplete. When I contacted customer service via email (nobody answers any of...Read more
I never received my order, called weekly spoke with a Morgan and Monica. Both said I would receive an email notification with date of expected delivery. I placed an order on November 1 and today is November 30 and I still have not received the purchased Item. I spoke...Read more
I had a great customer service experience with one of the call center reps. My order was supposed to be free shipping for >$50 and under 10lbs. MY order was 8.5lbs. They charged me shipping for an erroneous order. I paid $27 to return ship AND a restocking fee. When...Read more
I ordered 2 wigs online. Only one was received in the package. I thought maybe they were sent separately. After a while of not receiving the second one, I called. Experienced the worst customer service of my life! They were rude. The rep said that the weight of the...Read more
House Of Beauty World - First order good
The first time l placed my order was a good experience. Everything arrived as promised. On all online orders keep records, make copies and follow up on your order. If you call be sure to have ticket number for tracking before you call back. Keep good notes of people you speak sith
Based on other reviews, I see I am not alone. I was sent the wrong item. I was told to take a picture of the item and the invoice and send it to HOBW. The proof was in front of their eyes and they told me the item sent was the same one I had ordered. It was totally...Read more
I ordered two products online that totaled about $100. The website indicated the items were in stock and readily available. I paid with my debit card and the money was immediately taken from my bank account. The next day I received an email that stated – and I'm...Read more
I didn't like
- Shaddy business practices
House Of Beauty World - Excellent and speedy service.
The products are of great quality.
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