Not resolved
Advertised vs Delivered
Diversity of Products or Services
Turnaround Time
1 comment

I ordered 2 wigs from House Of Beauty. One for 29.95 and 39.95.

When i received them the 39.95 one was not what i expected. I immediately emailed customer service because noone answers the phone. After several emails i was told they dont give refunds they give store credit but i explained i didnt want store credit and because i could'nt talk to anyone, i ordered 2 more wigs and informed them in a emailed i wanted to exchange the one for the one i was returning. Received a email stating give them the order number and i would receive a authorization code in my next email.

Tried many times to get this code to no avail.

The next email i got was to say my new order was shipped, so now i HAVE to get store credit becaus the never sent the code to exchange. I am totally disgusted and will never use HOB again.

Product or Service Mentioned: Wig.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 private or public responses to the review from Mar 17.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Customer Service is horrible. Tried to call and every line I tried said no one available.

Left messaged and emails. No response.

Wig was not same color that was on the tag. Will never order again or recommend it to friends.

You May Also Like