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I ordered 2 wigs from House Of Beauty. One for 29.95 and 39.95.

When i received them the 39.95 one was not what i expected. I immediately emailed customer service because noone answers the phone. After several emails i was told they dont give refunds they give store credit but i explained i didnt want store credit and because i could'nt talk to anyone, i ordered 2 more wigs and informed them in a emailed i wanted to exchange the one for the one i was returning. Received a email stating give them the order number and i would receive a authorization code in my next email.

Tried many times to get this code to no avail.

The next email i got was to say my new order was shipped, so now i HAVE to get store credit becaus the never sent the code to exchange. I am totally disgusted and will never use HOB again.

Product or Service Mentioned: Wig.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 private or public responses to the review from Mar 17.
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Anonymous
#1455339

Customer Service is horrible. Tried to call and every line I tried said no one available.

Left messaged and emails. No response.

Wig was not same color that was on the tag. Will never order again or recommend it to friends.

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