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House Of Beauty World - Received wrong products

I ordered for two different hair, I received a bright RED color and they sent one pack of the other item instead of two. The annoying part is when I was told that I have to pay to return the hair and pay again to resbipped the hair to me. Worst customer service ever received. Ladies, please do not waste your money and time order from this website. They nothing but a fraud company.
1.3
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
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Product or Service Quality
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Website
#1225681
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Placed my order, no contact from them for over a week. I could not reach anyone by phone or email for over a week. Finally get an email saying my order would ship out the next day. Of course it did not. I emailed to cancel the order and was told I could not cancel, but...
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1.3
#1225236
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House Of Beauty World - Missing a pack - I have no reason to lie
House Of Beauty World - Missing a pack - I have no reason to lie
I have been ordering from this company for awhile now. I had a shipment that was missing a pack of hair. The pack only cost $5.95. When I reported this issue, I was basically treated as I was a liar. I’ve called several times and emailed the company. The end results...
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1.9
#1224934
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House Of Beauty World - Customer Service

Would not answer phone or return calls or respond to email.
#1223671
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I spent $151 on a wig that I didn't even try on because it was too dark. This company advertises they will not refund wigs - only exchanges. I have e-mailed returns@houseofbeautyworld.com and info@houseofbeautworld.com and they JUST IGNORE MY E-MAILS! I have been...
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1.4
Product
#1214066
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I ordered 2 wigs from House Of Beauty. One for 29.95 and 39.95. When i received them the 39.95 one was not what i expected. I immediately emailed customer service because noone answers the phone. After several emails i was told they dont give refunds they give store...
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Anonymous
Jacquelyn Harrell

Customer Service is horrible. Tried to call and every line I tried said no one available. Left messaged and emails. No response. Wig was not same color that was on the tag. Wi...

1.3
Product
#1212900
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I placed an order with House Of Beauty and two of my items was not received. I contacted them the same day that I received the order. They requested for me to send them the original packing slip which I did. This is the message I received below. I called this morning...
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1.0
I didn't like
  • No refund or replacement offered
#1210179
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I placed an order for product that costs 10.95 and I paid over $43 for next day air via UPS. I received the product 4 days later. UPS said the apartment number was missing on the shipping label. The House of Beauty rep said they did put the apartment number on the...
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#1203953
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House Of Beauty World - Shitty customer service

I placed an order over a week ago and paid the expedited shipping fee, 2nd day air. Havent gotten my order and you'd think you can reach ANYONE in this place??? I am making the efforts to get my shipping fee refunded, but it seems like no one works in that b*tch. Smdh NEVER ordering from this website. HORRIBLE experience!
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1198658
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House Of Beauty World - Horrible

Received my order with missing item! Contacted the company several time I was told they are still reviewing my order! Which is taking almost 2 weeks! Would not recommend! Just horrible
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1191306
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